Privacy Policy for RameeGo Customers

This Privacy Policy outlines how RameeGo (referred to as “we,” “us,” “our”), the developer of the RameeGo application, collects, uses, shares, and safeguards the personal and sensitive data provided by our users. By utilizing the RameeGo app, you agree to the terms detailed in this Privacy Policy.

Data privacy regulations dictate how we gather, handle, store, and share data related to our Customers, Captains or Partners. These laws empower individuals to exercise their rights, including the right to be forgotten and the right to access and modify their personal information.

1. Information We Collect

• Registration information: When creating an account with RameeGo, we might gather details crucial for registration, including your name, email address, phone number, and other essential information.
• Phone number
• Full name
• Email address
• IP address

1.2 Location Data:

To provide our core services of ride requests and deliveries, we collect your precise location data using GPS and other location technologies.

1.3 Usage Information:

We gather data on your interactions with RameeGo, encompassing ride requests, pick-up and drop-off locations, payment details, and feedback.

1.4 Device Information:

Information about the device you use to access RameeGo, including device type, operating system, and unique identifiers, may be collected.

1.5 Communication Data:

Data exchanged between you and our support team or service providers, including messages, chat logs, and call records, may be collected.

1.6 Ride and Delivery History:

We collect information on your ride and delivery history, including addresses where you start and finish rides and package delivery pickup and delivery addresses.

2. How We Use Your Data

2.1 Service Delivery:

We leverage your data to deliver the spectrum of services provided by RameeGo, encompassing ride requests, driver pairing, delivery tracking, and tailored service delivery.

2.2 Customer Support:

Your data is employed to address inquiries, troubleshoot problems, and extend support services to enhance the customer experience.

2.3 Safety Measures:

We may utilize your data to reinforce safety and security protocols, encompassing identity verification and the monitoring of rides for enhanced safety.

2.4 Enhancement and Personalization:

We analyze user data to refine our offerings, optimize user interactions, and tailor the application for a personalized user experience.

3. Sharing of Data

3.1 Collaboration with Service Partners:

We collaborate with RameeGo partners, sharing certain data to provide discounts to both our customers and drivers, enhancing the overall experience.

3.2 Drivers and Delivery Partners:

To streamline service requests, your location data may be shared with drivers and delivery partners, ensuring a smoother and more efficient experience.

3.3 Adherence to Legal Obligations:

Your data may be disclosed to law enforcement or regulatory authorities as necessitated by legal requirements or to safeguard our rights.

Data Security

RameeGo prioritizes your data security by implementing industry-standard measures. While we strive for the highest level of protection, it's important to note that no transmission or storage system over the internet is completely secure. Additionally, rest assured that all data within our servers and database is encrypted, further fortifying your information.

Your Choices

You can access and update your personal information within the RameeGo app. Additionally, you have the option to delete your account, but this may result in the loss of your data.

Contact Us

If you have any questions, comments and requests related to this Privacy Policy, or if you have any questions about how RameeGo processes your Personal Data:

• Email: info@rameego.com

Changes to this Policy

RameeGo reserves the right to modify this Privacy Notice periodically. In the event of significant changes in the treatment of your Personal Data or alterations to the Privacy Notice, we will notify you through the Services or by alternative means, including email or push notifications.

Subject to Applicable Law, your continued use of the Services post such notice constitutes your consent to the changes, within the legal limits.

We recommend regular reviews of this Privacy Policy to stay informed about our latest privacy practices.

Acknowledgment

By using RameeGo, you acknowledge that you have read, understood, and agreed to this Privacy Policy.